Before scheduling
A cancellation request is reviewed against work already performed, non-recoverable provider costs and the accepted quote terms.
Policy template
Cancellation and refund summary
Professional review and final commercial terms are required before launch.
Template for professional review. This policy is not approved for production use.
After mobilisation
Assessment visits, committed transport, labour, machinery or disposal costs may be non-refundable where the accepted quote permits.
Refund records
Approved full or partial refunds remain linked to the payment and booking. Provider references and audit records are retained.
How to request a change
Use the secure portal or contact support@plotguardians.com with the booking reference. Do not include card details.